Overview

At CS Gaming Hub, we strive to ensure complete satisfaction with our products and services. This Refund Policy outlines our procedures for refunds, including eligibility requirements, timeframes, and the process for requesting a refund.

By purchasing any product or service from CS Gaming Hub, you agree to the terms of this Refund Policy. Please read it carefully to understand your rights and obligations.

Refund Policy for Digital Products

CS Gaming Hub offers various digital products, including premium guides, exclusive content, and membership subscriptions. Our refund policy for these items is as follows:

Premium Guides and Digital Content

• Eligibility: Refunds are available within 14 days of purchase if you are not satisfied with the content.
• Conditions: To be eligible for a refund, you must provide a detailed explanation of why the content did not meet your expectations.
• Restrictions: Refunds are not available if you have downloaded, accessed, or viewed more than 30% of the content.

Membership Subscriptions

• Monthly Subscriptions: You may cancel your subscription at any time. Refunds are not provided for partial months, but your subscription will remain active until the end of the current billing period.
• Annual Subscriptions: Refunds for annual subscriptions are available within 30 days of purchase and will be prorated based on the unused portion of your subscription.
• Auto-Renewal: If your subscription auto-renews and you did not intend to continue, we may offer a courtesy refund if requested within 7 days of the renewal charge.

Refund Policy for Consulting Services

For personalized consulting services, such as inventory evaluations or trading strategy sessions, our refund policy is as follows:

• Scheduled Sessions: Full refunds are available if canceled at least 48 hours before the scheduled session.
• Late Cancellations: For cancellations less than 48 hours before the scheduled session, a 50% refund will be provided.
• Missed Sessions: No refund is available for missed sessions without prior notice.
• Satisfaction Guarantee: If you are not satisfied with the quality of the consulting service, you may request a refund within 7 days of the session, which will be evaluated on a case-by-case basis.

Refund Processing Timeframes

When a refund is approved, the following timeframes apply:

• Credit/Debit Card Payments: Refunds will be processed within 3-5 business days. The funds may take an additional 5-10 business days to appear in your account, depending on your financial institution.
• PayPal Payments: Refunds will be processed within 1-2 business days.
• Cryptocurrency Payments: Refunds will be processed within 5-7 business days and will be based on the original transaction value in your local currency, not the cryptocurrency value at the time of the refund.

Please note that processing times are estimates and may vary based on various factors, including your payment method and financial institution.

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at refunds@csgaminghub.com
2. Include the following information in your request:
   • Your full name
   • Email address used for the purchase
   • Order/transaction ID
   • Date of purchase
   • Product or service purchased
   • Reason for requesting a refund
3. Our team will review your request and respond within 2 business days.
4. If your refund is approved, we will process it according to the timeframes outlined above and send you a confirmation email.

Exceptions and Special Circumstances

We understand that special circumstances may arise. The following exceptions may apply to our standard refund policy:

• Technical Issues: If you experience technical issues that prevent you from accessing or using our products or services, we will work to resolve the issue. If the issue cannot be resolved, a full refund may be provided regardless of the standard timeframes.
• Product/Service Discontinuation: If a product or service is discontinued during your subscription period, you will receive a prorated refund for the unused portion.
• Duplicate Purchases: If you accidentally made a duplicate purchase, please contact us immediately, and we will refund one of the transactions.

These exceptions are evaluated on a case-by-case basis, and we reserve the right to request additional information or documentation to support your claim.

Non-Refundable Items

The following items and services are not eligible for refunds under any circumstances:

• Customized or personalized content created specifically for you
• Services that have been fully delivered and completed
• Promotional items that were provided free of charge
• Third-party services that we resell (these are subject to the third party's refund policy)

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically to stay informed about our refund procedures.

Contact Information

If you have any questions about our Refund Policy, please contact us at:

CS Gaming Hub
Studio 82v Stacey Camp
East Carole, W4 3JU
United Kingdom
Email: refunds@csgaminghub.com
Phone: +44 586 550 3513

Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM GMT.